Refund policy

Refund & Returns Policy

Last Updated: June 2026

At Allo Store, we strive to provide high-quality digital products and instant delivery services. Due to the nature of our products, which are delivered electronically, our refund and returns policy is designed to be fair and transparent while protecting our digital content.

1. No Refunds on Digital Products

All sales of digital products, software licenses, activation keys, subscriptions, and digital downloads are final. Once a digital product has been purchased and delivered, we cannot offer refunds, exchanges, or returns.

This policy is in place due to the intangible nature of digital goods and to prevent unauthorized access, copying, or distribution.

2. Exceptions to the No Refund Policy

Refunds may be considered in the following exceptional cases:

  • Defective Product: If the digital product cannot be accessed or contains technical issues caused by us, we will work with you to resolve the issue. If the problem cannot be resolved, a refund may be issued.
  • Duplicate Purchase: If you accidentally purchase the same product more than once, we may refund the duplicate transaction after verification.
  • Incorrect Product Delivery: If you receive a product different from the one ordered, please contact us immediately so we can correct the issue.

3. Requesting a Refund

If you believe your case qualifies for a refund under the exceptions above, please contact us within 30 days of your purchase.

Please include the following information:

  • Your Full Name
  • Email Address Used for Purchase
  • Order Number
  • A Detailed Description of the Issue
  • Any Relevant Screenshots or Supporting Documentation

4. Processing Refunds

If your refund request is approved, the refund will be processed within 7–10 business days.

Refunds will be issued to the original payment method used during the purchase. Processing times may vary depending on your payment provider or financial institution.

5. Contact Us

If you have any questions regarding this Refund & Returns Policy, please contact us:

Website: https://allostorefju.myshopify.com/
Email: support@allostorefju.myshopify.com

We are committed to providing prompt assistance and resolving any issues related to your order.